How do I pick pictures for my card and my profile?
We have a cheat sheet to help you out. You can see your card in real-time as you build it, and you can edit your profile as long as you have an active account- you can tinker with different pictures. Try to include shots of your organization working in the community!
What image sizes should my pictures be?
Check out this recommendation to help guide you. You can take any photo and edit the size in the Preview app on a Mac. Crop by drawing the rectangle (or hold down the shift key for squares), and pressing command+k. Adjust the size of images by following the menu to Tools> Adjust Size.
How does your search algorithm work?
We utilize location services (see policy) and we match keyword searches to deliver nonprofits within a local area. So we pull your business name, your tagline, and all your keyowrds. We specifically left your About Me section out of our search so that you can be authentic without pressure.
How long does onboarding take?
Once you check out our cheat sheet and identify the images you want to upload, the process should take no more than 30 minutes. It is intentionally simple, and once you finish setting up your profile, our team will review and contact you, then you can set up your payment info and go live!
Why do I have to upload a face pic?
We want to showcase your organization in the best light possible. You have the freedom to choose the person who will represent your nonprofit, or if you prefer, you can feature your logo instead. We love putting a name and face to all organizations as it helps humanize our community. Feel free to update your photo whenever you like!
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